Refunds:
If your product is not received
or the product is damaged upon receipt, please contact us at support@rkfmedical.com or 901-504-6885 with
the following information:
a. Order Number
b. Product or products
missing or damaged.
We must be
informed within 24 hours if there is any damage to your product.
After receipt of the
above information and review of your order, a determination of credit will be assessed.
Any credits will be issued back through the card used. You will receive the
Credit transaction code and the amount via email. You will receive your credit
based on your credit card issuer’s policy.
Returns:
If you want to return a product, you MUST
request an RMA (Return Merchandise Authorization). Your request will be
evaluated and if found to be just, an RMA will be issued. The return must be in
the original product packaging and with the original product labeling or your
RMA may be rejected. If rejected, your product will not be returned to you, and
you will not receive any exchange or refund. RKFMedical.com CANNOT
accept unauthorized returns without a previously issued RMA. RMAs expire 30
days after issuance.
Some of our items are
special order items that ship directly from the manufacturer. These items will
be marked as SP and will take approximately 10-15 business days for delivery
and cannot be returned (unless damaged in shipment or defective product).
If you received your correct order but have decided that you
would like to return the product, you must request an RMA. The product must be
in “like new” condition and the return shipping cost is your responsibility. We
will not send a return label. If an item is shipped to you incorrectly, we will
issue a RMA# and we will have the item picked up. It must be in “like new”
condition and sealed in the original packaging.
Depending on the
Manufacturer, there may be a 25% restocking fee. There will definitely be a
25% restocking fee on *Invacare and Medline products.* If it is an
Invacare, Medline, McKesson, Drive or BioMed product, the seal must not be
broken on the package or they will not accept the item back. For Invacare and
Drive products, they will not accept any product that has been assembled or
used.
We are unable to take
back certain products due to health reasons. These items include, but are not
limited to underwear, pillows, toilet seats, oral products, etc. If an item
has been opened or used, it is not returnable.
Steps to follow on
returns:
1. email to support@rkfmedical.com the following
information.
a.
Order number
b.
Item or items to be returned
c.
Quantity to be returned
d.
Include in the Subject line: RETURN
e.
Reason for the return.
In most cases, within 24
hours (except for weekends and holidays) you will receive an email with
instructions for the return. Allow up to 30 days for the item(s) to be received,
processed and credit to be issued.
Once an RMA # is issued,
you have 10 days in which to return this item. We have the right to refuse credit
if the item is returned after the 10-day period.
We will accept a request
for an RMA for an order that was placed within the past 30 days. If the order
is past the 30 days, the manufacturer will not accept the product.
We can only issue a credit
on a returned item that has the RMA# clearly marked on the package. If the
package is not clearly marked, we will not be able to issue the credit.
RKF Medical ships within
the Continental United States under the normal shipping policy. We are not
responsible for freight outside of this area.